Comprehensive, evidence-based programs designed to improve measurable health outcomes and drive sustained quality improvement across your patient population.
Consumer Assessment of Healthcare Providers and Systems
Patient experience is a cornerstone of quality care and a significant driver of Medicare Star ratings. IEFMC partners with health plans, IPAs, and practices to systematically improve CAHPS scores through targeted coaching, workflow redesign, and member outreach—turning patient feedback into measurable quality gains.
Improving appointment availability, after-hours access, and same-day care responsiveness to reduce patient wait times.
Coaching providers on active listening, clear explanations, and respectful interactions that patients consistently rate highly.
Streamlining referrals, care transitions, and follow-up processes so patients feel supported across every touchpoint.
Enhancing plan responsiveness, member support, and issue resolution to boost overall satisfaction with the health plan.
Reducing barriers to specialist access, prior authorizations, and necessary services so patients receive timely, appropriate care.
Driving top-box scores on overall plan and provider ratings—the most heavily weighted measures in the Stars system.