Innovation

AI Health Coach

A physician-designed, practice-centric artificial intelligence platform built to improve patient outcomes, reduce administrative burden, and sustain community-based medical practices.

Amazon Web Services

2Cimple

Manifest MedEx

RCMA / IEFMC

Launched in March 2026, IEFMC's AI Health Coach is an affordable, scalable, fully integrated agentic platform built on Amazon Bedrock and Amazon Connect — developed in partnership with AWS and 2Cimple. Rather than deploying multiple disconnected tools, the platform delivers a single, unified solution that supports both patient care and practice operations through intelligent automation, multilingual communication, and longitudinal health coaching.

"Community practices are the backbone of healthcare delivery, yet many are struggling to survive. This solution was designed by physicians, for physicians, to provide practical, affordable tools that improve patient care while reducing administrative burden." — Barry Bittman, M.D., Chief Population Health & Strategy Officer, IEFMC
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Core Capabilities

  • AI-enabled call center & nurse hotline
  • Smart scheduling & patient verification
  • Referral & authorization follow-up
  • Post-discharge outreach & care coordination
  • Quality improvement & care-gap closure
  • Hybrid AI-to-human escalation
  • Longitudinal, personalized health coaching
  • 24/7 multilingual access to physician-curated health information

Implementation Model

  • Physician & staff AI education
  • Interdisciplinary workflow design
  • Data source curation
  • Hybrid human-AI process orchestration
  • Guardrail & escalation planning
  • Iterative deployment, testing & refinement

Goals & Outcomes

Improve patient access & engagement

Reduce administrative workload & burnout

Close quality gaps & enhance outcomes

Lower avoidable healthcare costs

Sustain community-based practices

Integrate with health plans & HIEs